Customer
Our girl loves her new bed. So happy with it. She relaxes in it all the time. Thank you so much.
alissa
This bed is fine, it's soft but way flimsier and thinner than expected. It took well over a month to arrive and already my puppy outgrew it. Planning to donate it to a shelter or rescue.
Rob A.
Still have not received my order !!!!!!!
Lindsey Y.
Not at all as described. Took over a month to get and then when I opened it it was the wrong color size and was not fluffy at all. Extremely disappointed. Customer support stopped answering me when I asked for a refund. I provided a picture and have heard nothing for days. Do not waste your money or time. Very disappointing.
Ross
Unfortunately very disappointed with this bed. The pictures are very misleading which make it look firm and high quality. In reality, the bed is lumpy throughout, and very flat. Extremely disappointed in how much I spent on this bed.
Kimberly D.
DO NOT BUY FROM THIS COMPANY!
The lack of customer service is incredible. I placed an order weeks weeks ago, and everytime I inquire about the tracking number (which they continue to promise will be to me in just 1-3 business days), they send me the same automated email response. I understand UPS shipping times are out of their control, but according to UPS, my product has yet to even been shipped yet.
I wish I would have looked at their facebook for the actual reviews of people who placed an order in March and April and still do not have their beds.
Andrea B.
HORRIBLE. Never got a shipment notification. Intermittent responses to emails asking when it will be shipped. Was told week and half after that it would be shipped 1-3 days with tracking. On week 3 and NOTHING! Opening a dispute and ordering from a different company.
Vickie H.
Took almost 6 weeks to receive the bed & when I did receive it the package, for lack of a better way to explain, was shrink wrapped. Once I did get it out of the packaging the quality was horrible. The material was like a poly-synthetic blend, not soft at all. To send it back will cost me over $100 via USPS & UPS was almost $120. This company is a ripoff! I will make sure to warn ALL my friends NOT to buy from you!
Benson P.
Took over a month to get an extremely FLAT and LUMPY bed that my dog hated. Doesn�t even fit my dog. I ordered a XXL and it looks like a medium. Tried to return it and they only gave me 15 days (despite it taking a month receive) to return back to China! Horrible customer service. Will never purchase from them again.
Adam H.
This bed is cheap and looks nothing like the pictures. This is the flimsiest $50 dog bed I�ve ever purchased. It is not even fluffy. Very disappointed.
Nadine M.
This bed sucks! It�s nothing like what I thought I ordered. There�s barely any padding and the walls don�t stand up at all. The dog doesn�t know any better and thinks it�s all right, but I would never have spent so much money on this. Also, the shipping took almost a month.
Kendra
The bed I received looks nothing like the photo! It�s super thin and made with cheap material. It barely creates the �nest� look as shown. Took over a month to arrive and anytime I reached out to customer service they either ignored me or kept making excuses. Super disappointed in both the product and the company. DO NOT WASTE YOUR MONEY. There are better dog beds out there for cheaper and higher quality.
L N.
Quality is lacking - the padding is thin. Keep in mind, shipping isn't quick. It's stated in their shipping policy, but beware. I would have never ordered this if I knew it would be this low quality and take almost 2 months to receive.
Andy W.
Absolute worst experience. Took 7 weeks to arrive. When the bed arrived there was a large hole in the bed. The bed is cheaply made. Looks like it was a last second oh shit we forgot an order bed. Company will not contact me for a refund. Their money back guarantee is a lie and the 24/7 customer service is a lie.
Nina
Ordered a size XL for my 50 lb dog and he barely fits. Not sure if they sent the wrong size, but this certainly is not what I was expecting. Also, there is barely any cushion; it's essentially a throw blanket. A very tiny throw blanket. Disappointing.
Angelo
I was getting frustrated it took about 20 days to arrive , but after I receiving it my dog loved it looks and feel great .
Ready to get another one for my new adopted dog coming from China .
Giselle O.
Its been almost 3 weeks since I placed my order and still have not received anything. When I try to track the product the tracking number says not available. I have sent various emails and no one has responded. So frustrated with this company
David G.
Wouldn't know if the dogs would love it or not. Ordered 2 beds on May 5th and still no updated tracking available. I understand shipping takes time, but from I'm only 30 miles from Los Angeles. Close to a month and not even an estimated arrival date. Ridiculous.
Bryce R.
Starting off with its its complete garbage. Super thin, can feel the floor directly beneath the surface because the padding is non existent, so do not get if you have a dog with joint problems. And it shipped directly from China and took almost exactly a month and a half to receive. not worth the money.
Paige S.
Buyer beware: The beds are coming from China. I placed my order on 4/6 and it is 5/28 and it's still MIA. I'm moving in two weeks and at this rate I'm going to be in a new house unable to get the bed once/if it arrives. Save your time and money and order from a more reliable company.
R
I got this bed because my dog loves to snuggle into soft blankets. 4 stars for the fact that it took 35 days to get to me.
Alexandra
This bed lasted 3 days in our house before my dog destroyed. The quality is atrocious given the price tag.
Hope S.
Buyer beware. The bed took six weeks to arrive. When I contacted customer service they gave me the run around saying it had shipped and they were using DHL and then after I still didn�t get it they said it was arriving from overseas. I had to email them constantly in order to get updates. The tracking number they gave me was a label created but not shipped. The customer service representative was rude. Only after I told them I would be filing a claim with PayPal If it didn�t arrive within two days...it miraculously arrived via USPS PRIORITY mail.
The packaging was horrible. It was wrapped up in a ball in tight plastic and had so much tape wrapped around it was comical. There were no tags, no packing slips, nothing other than a black figure 8 drawn in marker on the plastic. I ordered an XL and my 70lb rescue dog doesn�t fit. His head lays over the top. My XL looks like a medium. The quality is non existent as there is no padding in the bottom of the bed. I honestly believe they found a returned bed and just shipped it to me before I filed a complaint and claim with PayPal. My friends who rescue dogs recommend Best Friends by Sheri for calming beds. I will be ordering a quality bed from that company, which is reputable and reliable.
ALEX
Never got my bed (it�s been over a month since I ordered it) and customer service has been really awful. I usually don�t take the time to write bad reviews but my experience has been so terrible that I had to. furrybed deletes bad reviews, so don�t expect to see my comment up for long. But don�t buy this bed! YOU�LL NEVER GET IT.
Annie P.
It�s okay, wish the bottom had more cushion and it�s flimsy.
Angeline P.
I ordered 2. Only received one after 4 weeks of waiting. The quality Is terrible. It lacks a significant amount of stuffing. All 4 of my dogs are not interested. Why? Because there is no stuffing. A waste and of money and time.
Rachel R.
Terrible quality. Took over a month to arrive. Would not repurchase.
Janet S.
Order a bed in April from an Instagram ad. I still have not received the bed. I have contacted furrybed twice. I would not recommend ordering from this company. Contacting American
Express for a refund.
Jennifer
I placed an order on April 23, 2020, and never received it. Do not order from this company.
Jessica P.
I want to start off by saying that the companies customer service is THE WORST! I will never purchase from here again and neither should you. Not only did it take almost a month to receive my order but these dog beds feel so cheap. The bed hardly has any padding so basically my dogs are still sleeping on the hard floor, I don't know how they can charge such a price for such a crappy product. Honestly DON'T WASTE YOUR MONEY! This company is garbage and the beds they sell are garbage. I'm not one to leave bad reviews but this whole experience has been terrible and I don't know how there are so many 5 start reviews. If it wasn't for me having to pay for my own shipping and waiting for them to process my return which would probably take another month I would return it. I'm just going to eat this one but the company was so unhelpful and I'm extremely unsatisfied. I will not recommend to anyone I know.
Jade
Awful quality.
Overpriced and underwhelming. There is barely any padding in the bottom cushion. And very poorly sewn hems. The fabric is fluffy but that�s it. For $35 plus shipping I would expect it to be atleast stuffed.
It took over a month after �shipping� to receive. Beyond the 7-21 day window. And customer service was no help.
Paul N.
Don�t buy this junk. It�s poorly made. It�s not fluffy and plush as you expect it to be. It�s really flat to be honest. Communication was horrible from the start, you�ll get a tracking number but you won�t get any updates for about a month. Just return when you receive it, it�s not worth opening.
Eden G.
This item clearly is made poorly and inexpensively overseas. It took almost 2 months for my bed to arrive and when it did I was extremely disappointed as I was so excited for this bed. The quality of the material is super easy to rip (took my puppy 2 mins - hasn�t rip his two other beds) and is BARELY full of stuffing. The ads and pictures of it looking like a nest is a joke. It lags flag in the ground. A little more stuffing and better quality material would make a huge difference. You could buy the materials and make a better bed for $10. So disappointed. Clearly these reviews are a joke.
Angela
I ordered two beds, a large and extra large. It took over a month to receive my order, and when it arrived both beds were sealed in a bag no larger than a plastic grocery bag. They are soft, but the pictures and videos are misleading. The beds I received do not have nearly as much stuffing as shown. I would like to return, but this company doesn�t cover the cost of shipping returns and their customer service was not helpful when I inquired about the delayed shipping and lack of communication.
Malorie F.
I really wanted to love this bed and thought I would given all the positive reviews, but now I have a hard time believing that they are real given that there is not one even neutral thing written about this bed. Based on the reviews, I thought I could get a size large for my lab-beagle mix who is medium in size (a lot of reviews said the size large was roomy for their dogs who were bigger than mine). Unfortunately, the measurements of the large are actually smaller than what is advertised by the website. It was supposed to be 27"x27" according to the website (although again reviews claimed it was bigger than this), but when I measured it myself it was actually 25"x25". This is really disappointing because not only were the reviews misleading about the size, but the website itself was overestimating it. The large bed is too small for my dog so that she can't spread out on it. She didn't seem interested in getting on it until I actively encouraged her to, and now she just looks confused and uncomfortable. I think the material of the bed is really soft, it's average in how much it's stuffed (I let it sit out for hours before having my dog lay on it), and I'm mainly disappointed by the inaccurate sizing. Unfortunately, it's not worth the cost of shipping to return so hopefully I'll be able to resell it or donate it to charity. I hope this review helps others in not being misguided by sizing at the very least.
Alari F.
I ordered this almost 3 weeks ago and still has not shipped out. DO NOT ORDER FROM HERE.
Kristina
DO NOT ORDER!!! I ordered one just about a month ago now and still haven�t received it. Have reached out the the company multiple times only to get an answer that this is still within their standard shipping period. Horrible customer service
Lisa K.
I ordered a month ago and still have no update on when my order will arrive. I highly recommend using another company that is able to deliver the product in a timely fashion.
Nicole V.
I think this bed was ridiculously expensive considering it took forever to get here. I should of just gone to the store and bought a dog bed. Please do not waste your time or money on this bed.
Heather c.
I had an awful experience dealing with these people. I have tried multiple times to cancel my order because if how long it was taking to receive it. Long story short I ordered the same bed but different name. I recieved the bed from the other company after a week of purchase. I am still waiting for the bed to arrive from furrybed. I've emailed them multiple times and they won't cancel the order or refund me until I receive it and send it back. Very unhappy with this company.
Jared H.
If I'd known this was Chinese garbage that wouldn't show up for over a month (and still with no sign of arriving) I would have never ordered. The people selling this are unhelpful thieves.
Aaliyah
I let furrybed know the bed came defective. They asked for me to send pictures and after I did, they completely stopped responding to me. It was poorly made and the stitching was coming off the seams right when I got it out the box, which also took 3 weeks for me to get.
Sally B.
This is terrible. It has been over 4 weeks since my item was listed as �shipped� and it has yet to be delivered or received by USPS. Customer service is barely responsive and not helpful when I do get a response. Don�t waste your money!
Samantha J.
I waited over 2 months to get this bed. Ordered on Feb 27th, it finally arrived today May 4th. It was originally going to be shipped to my home but was immediately sent back to sender because my address was deemed "invalid" despite all the information being correct and I've even had MULTIPLE items shipped there before. I ended up having to change the address to my boyfriends home. furrybed themselves never told me that it was returned to them but I found out through an app I have called "arrive" that is connected to all of my purchases. When I contacted furrybed it took them 5 days to get back to me on the issue, they switched the address and that was that. When the bed arrived today it wasn't even the same color that I originally ordered. I wanted a light grey but ended up with a dark grey, and my German Shepherd doesn't even like the bed. I'm hoping he will in time though... I tried to be understanding during this whole pandemic but overall I'm very unhappy with this purchase and my experience with furrybed. It caused me a lot of unneeded stress and I definitely will not be purchasing anything from them again...
Jacquie M.
I opened the package and I was very disappointed. It looks nothing like the photo-- it looks cheap cheap cheap and there's very little stuffing. It's cheaper looking & feeling than the beds at Ross I get on clearance.
Not worth the price. I'll be returning it.
Lynn D.
My package came today after waiting for a month.
It was ripped and torn through the bag. There was also a hole in the bed itself. I contacted costumer service so we will see...
Lauren
We ordered a furrybed Bed nearly a month ago and still haven't received it. The tracking number status has reflected "On its way to USPS" for two weeks. When we tried to call customer service, we couldn't find a number on the website and the only reason we were able to find one was through the transaction details on my credit card (which showed the address to be an apartment). When we tried calling, it sounded like it went to someone's cell phone.
Even during the pandemic, we've received shipped products through standard mail through USPS MUCH quicker than 20 business days. It's safe to say we won't be ordering from furrybed again.
Kara R.
He�s on the floor, because we still haven�t received the bed and no updated tracking. Funny how others have said the same and you have no reviews that are less than 5 stars.
Tucker G.
I�d love to be able review it but that�s hard to do when it�s been a month and you still haven�t received the product yet....reached out to customer service and no response.
Molly
I think this is my first review ever. The bed came with a big tear in it (which I can understand happens sometimes). After reaching out to customer service, they asked that I send a picture which I did. A few days later I reached back out asking if they had gotten my picture, which they said no. I sent it again and they graciously said they would send a new one. Well.... that�s been well over a month ago and no sign of a new bed. Super disappointed in the company, unfortunately =(
Sue Y.
Huge waste of money. No padding in the xxxl. Totally misrepresented. When you aren't happy they tell you to send it back at your expense. It comes shrink wrapped and it would cost more money to send it than it is worth. Save your money, this is a ripoff.
Sue Y.
Biggest waste of money. The xxxl has ZERO padding in the center. I have a 10 year old dog...this product is a joke. DO NOT FALL FOR THEIR FALSE ADVERTISING!! #WORTHLESS
Heather K.
Rizzo would never stay in his bed at night causing sleepless nights for me. He instantly loved this bed! He still jumps on my bed but not until it�s almost time to start the day!!!
Melanie Y.
Kallie loves her new bed it's so soft and snuggly
Josh E.
Absolutely horrendous website and contact details! Received the bed which was totally not up to standard or good enough! Tried to get in contact to send it back they said to send it back with the paper work which it didn�t have! Emailed 4 times and no reply! DO NOT BUY FROM THIS SITE! Totally ripped off and no contact back from then for returns!!!!!! Disgusting!
Emalee B.
Both my dogs really like this bed!! I love the color and it is very soft. Wish it was a little thicker but nonetheless, very pleased with it.
Wing See K.
Took a while to get it. Ordered around end of February and finally got it today. It�s a bit small for my dog but he loves it. He�s a 11 lb Maltese and I ordered a medium.
Dominique G.
XL means nothing to this bed. We ordered an extra large for our German Shepard and got a tiny bed for a small medium sized dog like our terrier. Do not recommend as it did not hold up washing.
Sheila J.
My dogs just love snuggling in their furrybed. I bought the size medium and my 2 shih tzus are so cozy in it!
Chelsea W.
Mine came with a hole in it. I�ve contacted customer service numerous times to return this item and have had no return contact. I�m almost at the point where the return window is closing and if I have to keep this dog bed that came with a hole in it, I�ll be extremely upset.
Kristina A.
Me and my dog like the softness, style and edging/trim for him to rest his head like a pillow. I'm disappointed that the center area where he lays, doesn't have more cushioning, it has minimal stuffing in the center. If this was fixed, we would love it. Shipping/tracking notification was not good & it took a long time for arrival 3-4 weeks.
Julie M.
I bought this for my puppy boxer but her big brother likes it too so might need to get another one. So soft and fluffy they love it
Karen R.
WHERE IS MY ORDER?
I ordered my dogs Fuzzinest on 1st February 2020 (order number 5842). I was told it was dispatched on 20th February. It�s now 24th March and I haven�t received my Fuzzinest and despite trying to contact the company several times requesting a refund, I have had no response.
Extremely poor customer service, I am very disappointed.
Jessica C.
Wow- our anxious girl has been asleep in this since we opened the package three hours ago. So warm and content- sleeping so soundly. What an incredible product- already sent this to a number of friends who have ordered. So worth it!
V C.
Ordered a bed for my pup Feb 27th. I recieved an email that said it would take 5-7 days for standard shipping. It is now March 14th, and they still haven't shipped it. Their shipping time is inaccurate and pretty ridiculous. Do not order from them if you're actually looking for a dog bed
Lorraine S.
Ordered 29 Jan, received 13 March, so took over 6 weeks to arrive. Ordered XL for my Staffy, far too small and after waiting all this week they sent the wrong colour! Ordered Dark Grey but got beige/light brown/cream.
s m.
The bed I ordered was too way small. My dog is 30 lbs and didn't fit at all. The customer service was absolutely horrendous. I couldn't cancel my order. I'm having issues returning it. It is genuinely the worst customer service I have E V E R interacted with. To top it off, the bed I got from this website is literally the exact same I had gotten from amazon but more expensive.
Do yourself a favor and buy from ANYONE else.
Cat M.
Haven�t even received it yet. Ordered it 3 weeks ago and all customer service does when I ask for a refund or about returning it is update me on the tracking, which I already know. Horrible. Buy from one of the many other companies that sell this bed and maybe you�ll have better luck getting help if there�s an issue.
Nini M.
My dog barely went to this product. I thought it would take some time to get used to, but it�s been 2 months and he doesn�t even sleep next to it. Read so many reviews and watched so many videos but he just didn�t like it. Disappointed
Lauren O.
I placed an order on Feb 3 and it is now March 10 and it still hasn�t shipped. I just want my money back. Clearly all these reviews are paid for because this company�s customer service is atrocious.
Lisa V.
Ordered mine Jan 1 still not here
Nikki k.
Worst quality bed I�ve ever seen! You can feel the floor through it. It�s like it�s missing 75% of it�s filling. You can also see the seams popping out. I expect a full refund for this- I can�t believe you would sell this!
K
Product took a long time to arrive, and when it did it has a �made in china� tag with no listing of what materials it�s made with.
Sarah A.
Shipping took forever, but once I got it I was pretty disappointed in the quality. There is hardly any stuffing to the bottom and it looks like it wasn�t assembled very well. The seems don�t line up. My dog loves the material so that�s a plus, I should lay it on top of her old bed to add some padding. I was able to get it on sale, but I would not recommend anyone purchase this bed.
Jennifer H.
Ordered weeks ago - hasn't been shipped yet despite saying dispatch within 3 days. A quick look on their instagram advert shows me that a lot of people are having the same issues, and there's a lot of talk on quality issues too.
Michelle J.
I bought this bed for my dog and thought I measured correctly...but I didn't. I took it out of the package and thought awesome, that's way too small for my dog (I got a large). Immediately my cat jumped in it though. He's a 15lb Maine coon and doesn't lay in beds I've bought him the past. He slept in this all night on my bed instead of laying on me like he normally does. Which saved my back, he's heavy. I'm going to keep the bed because he likes it and I'll just have to buy another for my dog that's an XL.
Lisa J.
Does not meet expectations. While it is certainly soft/fuzzy, it is simply a fuzzy mat. It does not have sturdy side bolstering to remain in a donut shape. Instead of cuddling the curled shape of a comfy dog, it lays flat as a bath mat. Waste of money!
Brian W.
These two beds i purchased are very poorly made. The padding in the middle of the bed is insufficient. I was going to return these but the hassle of sending them back its not worth it. I now intend to adapt the beds to make them more comfortable for my 2 dogs. I would not recommend to anyone if they are looking for a quality dog bed. Poor quality and overpriced
Michelle E.
It took 7 weeks to get here which was disappointing and it doesn�t look like the others in the pictures. Middle part is higher and fluffier and the outer circle is not a fluffy. Disappointed.
Donovan V.
We ordered a month ago Paid in Full and have not received our product. Hard to review something we don�t have!!! Also don�t advertise on your door step in 2 days and not hold true to that!
Kayla C.
I think it�s hilarious how I�m being asked to write a review for my dog bed that I haven�t even received yet! Ordered the bed a month ago and still waiting. If I would have know it takes 10-18 days to be shipped from China I�d never have ordered the bed. Guess I�ll still be patiently waiting for the bed. Learn from my mistake and order off Amazon or chewy.com
Mary R.
SPEND YOUR MONEY ELSEWHERE!!!!!!!!!!!
I purchased the XL bed and it is SO FLAT and not what I expected. The return policy IS AWFUL!!!!!!!! Buyers beware, buy and support other companies than this one.
Plus, this bed took forever to l arrive since it comes from China. If you want to return you must pay for shipping BACK to China. This is crazy! What company doesn�t provide a return label?!?
Huge rip off. No not buy.
Shannea H.
I never received my bed and it�s been a month since it has been ordered I ask for a refund and I still haven�t gotten the refund nor the bed that they said that was shipped ... HORRIBLE SERVIC
Deanna Q.
When I originally placed my order I accidentally chose the wrong color I emailed them they emailed me back within 24 hours they�re absolutely amazing at getting back to you I�ve never waited more than 24 hours to hear a response I had concerns about the shipping and the tracking they always were in contact with me I highly recommend the service the only negative thing I have to say is I was not aware that the company is based out of China so it did take a month for me to receive the item but it was well worth the wait
Jan S.
I ordered this bed almsot 3 weeks ago and still have no recieved it. Emailed and you said you were out of stock but would be sending within the next couple of days, not a problem at all....still waiting. Emailed you again today and never even got a response. What a waste of time. Could have gotten the same bed with another company with 2 day GUARANTEED!! Needless to say we will be cancelling our order.
Jenny M.
I bought this for my 18 year old sweetheart and she loves it! Red is her color ______ so pretty!
Lauren C.
I ordered two of these about a month ago and one showed up today. It appears to be worth the wait. My pup laid on it right after I pulled it from the dryer (fluff for 10 mins, low heat) and hasn�t gotten up since. My other pup is anxiously awaiting the arrival of the second bed. This is the biggest size available and the pup pictures is a 60 lb Pit bull.
Amber D.
It didn�t look anything like the picture. Didn�t have hardly any stuffing. When my dogs would go to get in it they would slip. The back is not slip resistant. When you step in it you can feel the floor. Not worth the money
Haley H.
I got the large bed for my 60lb dog and its way too small. She can barely even fit in it. It looks way thicker and more plush in the photos but seeing it in person it just looks like a cheap piece of fuzz that has little to no stuffing.
Kristen J.
Did not expect it to take an entire month to receive. Cheap and not well made. I regret this purchase and should have just ordered the one recommended to me, although more expensive, a much better quality. I also noticed you only post 5 star reviews which is illegal and dishonest.
Malanie Muckeen
My dog loves it!! Washes beautifully!
Eveleen Shetliff
My doxie LOVES the bed. She stayed in it all night, instead of crawling up with us to sleep. But she's only 11 pounds and the small is still very big for her. It takes up more room on the bed than we would have liked. But overall, I love the soft bed!
Barbaraanne Cappineer
Possibly I missed how to wash the bed. There were no instructions in the box or on the bed itself. My Shih Tzu loves snuggling up in it and has plenty on room to stretch out.
Archer Vinall
My Peanut, 7 lb. Poodle loves it. It really helps with his anxiety. Already washed. It came back as if brand new. I love it as much as Peanut. Thanks, and have recommended it to friends already. Keep up the great work.
Tildy Bull
Great best, great value and easy to clean. I really like it and I would suggest that you set it up in a position that allows your pet safely to rollover on their back when sleeping. I positioned this on the wall and it was just perfect for my dog. So comfortable, took great shape for my little dog and a great product.
Stefa Alldred
It is the softest bed out there and she loved it
Wilie Fishlee
Nicely made def a cozy bed for your best friend to rest
Hunfredo Babber
I just opened this package about an hour ago and my dog is still rolling around in it! She is in love, it's sweet really. She keeps thanking us and brought all her toys and bones to it! I can't make this up, she's thrilled. If she loves it this much now, I can't wait to see how well she sleeps in it tonight __